Scope:
l Products under development / future product concepts
l Any stage in product lifecycle
n User behavior pattern study
n Product concept user study
n User requirements investigation
n Prototype/product usability evaluation
n UI prototype design
Experienced Product Areas
l Software
l Mobile product
l E-commerce/service
l ATM/self-service technology
l Mobile service
l Website
l Advertising
l PC/server
l User manual
l Innovative digital product
l Digital entertainment
l Biometric device
l Workflow software
l Interactive TV
l …..
Experienced UCD Methods
l Ethnographic field observation
l Diary/culture probe
l Contextual inquiry
l Personas/scenarios
l Focus groups
l Interviews
l Questionnaires
l Card sorting
l Prototyping
l Usability testing
n Summative
l Listening lab
l Heuristic evaluation
l Cognitive walkthrough
l ……
Usability Lab
l Usability lab (70 m2) – stationary and portable
Training
l Introduction of Usability and User Centered Design
l User Centered Design (UCD) Methods
l Usability Testing
l Common Industrial Format for Usability Test Reporting – CIF (ISO 25062)
